Effective Date: 24 April 2026

DocuLatch (“we”, “our”, or “us”) operates the website doculatch.com and provides a platform for secure document delivery upon payment. This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name
Email address
Billing and payment details
Account login details

b. Transaction Information

Payment status and transaction history
Documents uploaded and shared via the platform

c. Technical Data

IP address
Browser type and device information
Usage data (pages visited, actions taken)

2. How We Use Your Information

We use your information to:

Provide and operate the DocuLatch platform
Process payments and deliver documents
Communicate with users accounts or transactions
Improve our services and user experience
Detect and prevent fraud or misuse
Comply with legal obligations

3. How We Share Information

We do not sell your personal information.

We may share your information with:

Payment processors (to securely handle transactions)
Service providers (hosting, analytics, email delivery)
Legal authorities, if required by law

4. Data Security

We take reasonable steps to protect your information using industry-standard security measures, including encryption and secure storage. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to:

Provide our services
Meet legal, tax, or regulatory requirements
Resolve disputes and enforce agreements

6. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request corrections
Request deletion of your data
Object to or restrict certain processing

To exercise these rights, contact us at: support@doculatch.com

7. Cookies and Tracking

We may use cookies and similar technologies to:

Improve site functionality
Analyse usage
Personalise your experience

You can control cookies through your browser settings.

8. Third-Party Links

DocuLatch may contain links to third-party websites. We are not responsible for their privacy practices.

9. International Users

If you access DocuLatch from outside your country, your information may be transferred and processed in other jurisdictions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: support@doculatch.com
Website: https://doculatch.com